FREQUENTLY ASKED QUESTIONS

Here are some of the most frequently asked questions and the answers that follow. However, if you can’t find the answer here or elsewhere on our site, please feel free to send a message to info@demanic.com and we’ll get back to you as soon as possible. Thanks…

When can I expect my product to arrive?

As every Demanic bracelet is customized and crafted by hand, we will not begin the making of your bracelet before we actually receive the order. Therefore the exact time from when we receive the order til you actually receive it may vary depending on where you live and what you’ve ordered but below you can see an estimated time for the different parts of the world.

Scandinavia: 4-8 working days.

EU / Europe: 5-8 working days.

Rest of the world: 7-17 working days.

Do you ship worldwide?

Yes.

Which payment do you accept?

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Demanic accepts all major credit card including Visa, Alipay, American Express, Apple Pay, Google Pay, Microsoft Pay, Masterpass via Mastercard and WeChat.

Do you gift wrap the products?

Unfortunately we don’t. We suck at it (big time) and you are most likely better off doing it yourself.

How do I choose the right size?

STEP 1: Wrap a piece of string tight around the wrist on which you plan to wear your bracelet and make a pencil note where the two ends of the string meet each other.

STEP 2: Lay the string back out on a ruler to get your measurement in inches or centimeters.

STEP 3: Choose the actual size closest to your wrist.

STEP 4: Choose whether you want a Tight or Loose fit.

 

NOTE: Due to the symmetry of some of the bracelets, there’s a natural gap of 2 cm between the different sizes. To match all wrists Demanic reserves the right to add an additional set of steel spacers to some of the options without further notice.

Maintenance Instructions

  • We do NOT recommend that you wear your Demanic jewelry while swimming or bathing.
  • Clean with a soft dry cloth after each wear.
  • Avoid direct contact with corrosive substances such as soap, perspiration, water, sun, heat and chemical products.
  • Store the products in a dry place and keep away from moisture and condensation.
  • Please check the “HOW DO I PUT ON MY BRACELET PROPERLY?” for further information.

How do I put on my bracelet properly?

MACRAME CLOSURE BRACELETS:

Open the bracelet by pulling the stones closest to the lock in opposite directions and close it by pulling the two smaller steel beads in opposite directions.

ELASTIC BRACELETS:

IMPORTANT: DON’T STRETCH YOUR BRACELET!

Never put on your bracelet by stretching it over your hand as it will shorten the life of the elastic cord over time. Instead just roll it gently over your hand without excessive pulling.

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